- What is UberSchools?
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UberSchools is an app-based service that manages all rides and transits from school to home for students. UberSchools also allows to track the movement of your child in real time so that you can always be assured about their safety.
All pre-screened Uber drivers and helpers have experience caring for kids and must pass our rigorous selection process, which includes in-person interviews, background checks, fingerprinting, and more. When you sign up, you gain access to this group of providers and can request their help whenever you need it. The UberSchool service is fully insured and licensed by the Public Utilities Commission.
- What makes UberSchools different?
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UberSchools is a ride-sharing service for kids. Uber understands today’s families are busy yet concerned about the safety of their children, and thus has built a service to support them, so that each family member can safely get where they need to go.
- UberSchools is safe. All drivers and sitters pass a rigorous screening process and can be interviewed beforehand, to make sure your family is comfortable.
- UberSchools is personal. We connect you to the right driver or sitter for your request and you can call or message them directly from the app.
- UberSchools serves kids of all ages. No mobile phone required.
- UberSchools gives you a way to connect and chat with nearby parents, for free. Sometimes the help of another parent is all you need!
- Where will be UberSchools be available?
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Uber will have drivers and helpers throughout the India.
For a detailed list of cities where Uber's Rides and Care service is available, please see the UberSchools Service Area FAQ below.
If you would like to verify whether our Rides and Care service is available in your area, please email us at support@uberapp.co or give us a call at (91) 91245 56789.
- Is there a restriction on age or number of children that can use UberSchools?
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UberSchool is able to take care of children of any age that are old enough to attend school. For rides, we ask that children under the age of 2 years old be accompanied by a helper or guardian.
Our helpers in busses can care for several children at once. Our drivers can drive as many children as fit safely in their rides - ranging from approximately three in a sedan up to forty in busses.
- For rides, does my child need to have a mobile phone?
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No. Children do not need to have a mobile phone in order to ride with UberSchool. Before the ride, we make sure we have all the information we need in order to pick up, transport, and drop off your child(ren) safely. We are in touch with our drivers before, during and after the ride.
- How do I apply to be a Uber driver or helper?
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To apply, please submit your information online at www.uberapp.com/drivers. Feel free to email us at contact@uberapp.co with any questions.
- What information will you need from me?
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To get started with your UberSchool application, all we need from you are your name, email, phone number, experience, and type of position desired (driver or sitter). After you submit your application online, we will contact you and let you know what additional information we need. Our screening process includes a background check, in-person interview, and fingerprinting, among other things.
- How are my jobs scheduled?
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As a UberSchools driver or helper, you have the flexibility to pick the rides or sitter jobs that best fit your schedule. UberSchools posts jobs in advance, so that you can have as predictable or as flexible a schedule as you want.
- How do I get paid?
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Parents pay for rides and sitter jobs cashlessly, via the UberSchools app. Payments are made to drivers and sitters promptly via uber app.
- How does Uber support me as a driver or sitter?
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The Uber operations team is always there to support our drivers and sitters every step of the way. You can call or message us anytime, and we’ll be happy to assist you in any way we can - before, during, or after a ride or sitter job. We are there for you!
- What is the Zero Tolerance Policy?
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UberSchool is committed to a zero tolerance policy for drug and alcohol abuse, use of a mobile device (texting) while driving or engaging in inappropriate conduct while providing services for Uber. Any drivers or sitters who violate this policy will be removed from the program.
- How do you pre-screen UberSchools drivers and helpers?
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Each Driver or Sitter must pass our uber Safety Check:
- Background check (includes criminal and sex offender searches from multiple states, counties and databases as well as check for multiple aliases)
- DMV check (from multiple states, counties and databases)
- Vehicle inspection
- Phone screen
- Two reference checks
- In-person interview
All Drivers and Helpers must also complete in- person training before becoming available for booking.
- How do I keep track of my child while they are with a Uber driver or sitter?
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The Uber app gives you several tools to keep track of your child:
- Check the status of your request on the home screen when you open the app
- Tap to track the location of your driver or sitter via the app’s map
- Tap to send a message to your driver or helper in the app
- Tap to call your driver or sitter directly via the app
- Can I message or call a Uber driver helperper directly?
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Yes! We want you to have a direct line to communicate with your driver or sitter. You can go to the Request Details screen to:
- Send a message to your driver or helper using the app’s chat functionality
- In addition, during a job in progress, you can go to the Home screen to:
- Send a message to your driver or helper using the app’s chat functionality
- Call your driver or helper directly
